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Broadview Networks has many exciting events and announcements to share within the next few months. Read on to learn more.
A Revolution in Root Cause Analysis
The enterprise class IT shop has never been as complex as it is today. No application is reliant upon a single hardware element to deliver services to internal and external clients alike. Every application is dependant upon network elements, storage arrays, firewalls, communication links, servers... the list goes on. When something breaks... performance falls below an SLA level, or an application becomes unavailable altogether, sorting out which elements of your infrastructure are not responding because they have failed, and which are not responding as a consequence of a failed element, is no mean task. Not to mention that your phone is ringing off the hook with upset users wanting it fixed while you are trying to concentrate on understanding what the actual problem is. Enter FireScope.
FireScope represents a revolution in service management from multiple perspectives. The traditional “framework” tools that have dominated the market for years are not only costly, they take months, sometimes more that a year, to install in a complex environment. FireScope’s typical installation is less than two weeks. Once implemented, FireScope brings functionality most IT shops could only dream about to your fingertips.
FireScope is the first Web 2.0 tool in this market segment and is a complete departure from rigid and inflexible tools of the past. FireScope discovers your network and drills into your infrastructure using a “top down” approach. This approach provides an understanding of the SLA from the end user’s perspective, even going so far as to capture key strokes for common tasks by end users and use them as the definition of the SLA which FireScope then proceeds to test against. FireScope can even be integrated with the organization’s financial model to not only understand root cause, but also to provide visibility into the exact costs being incurred by the organization for any given problem.
Contact us today for more information.
Double-Take
System downtime can be caused by a variety of factors, such as power outages, hardware/software breakdown, human error and natural disasters. Downtown can result in a loss of productivity, operations and/or business. Regardless of the severity and duration of downtime money is lost in one way or another.
Double-Take helps minimize this risk for organizations through real-time local and remote replication of critical data. Double-Take also provides timely server and application failover. Broadview Networks and Double-Take offer a wide range of solutions to meet the requirements of any organization. The solutions are economical, easy to use and can be customized for each organization.
Broadview offers Double-Take products that enable end-users to “standardize” on Double-Take Software throughout an organizations network for all their Workload Optimization Solutions. Broadview implements Double-Take products because they are convenient and allow small, mid and enterprise sized organizations to animatedly move, protect and recover workloads across a variety of distances in any combination of physical and virtual server environments. Double-Take products are specifically designed to protect business-critical data and applications, as well as maximize uptime for organizations.
Not only does Double-Take have leading-edge products, they care about supporting the complex and dynamic infrastructure needs of organizations. Together, Broadview and Double-Take can provide unmatched support and training while sharing knowledge and experience from their professional service team.
Please SAVE THE DATE for the Double-Take Event taking place on Tuesday, February 28th, 2012 at 12 NOON.
Details will be posted here shortly.
Critical Response: 8 x 5 Standard
Broadview Networks is now offering Critical Response: 8 x 5 Standard.
High Severity issues will receive Tier 1 Support within 1 hour response. If escalation is required Tier 2 Support will be dispatched within a 3 hour response time. If further escalation is required Tier 3 Support will be scheduled.
Tier 1 support consists of Help Desk Support for basic customer issues. The Help Desk Support will analyze the situation and establish possible solutions. A System Engineer adds in-depth technical support to Tier 2 with more experience on a particular product and/or service. Tier 3 is managed by the Senior System Engineer who is an expert in their field. They are responsible for the research and development of solutions to new or unknown issues.
Severity Classifications:
High – All staff are not able to do their job. Major network failure and/or line of business application failure.
Medium – A moderate number of users are affected from accessing the network and/or major line of business applications.
Low – Some staff are affected from accessing network services and line of business applications.
Normal billing rates apply when service personnel dispatched.
Please contact Solutions@broadviewnetworks.ca for more information.
Save $50! NEC NP43 DLP Projector – just $869.00
The NEC NP43 mobile projector, which touts unrivaled performance, delivers your presentations in bright, high-contrast brilliance. This model, which displays amazing images from the latest DLP® engine, is compact, lightweight and easy to use with the latest automatic features, making it ideal for the professional presenter on the road.
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Automatic features including automatic keystone correction, automatic focus and Automatic Power ON via RGB (15-pin) input
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BrilliantColor™, including a 6-segment color wheel, provides accurate color reproduction
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Quick startup/cooling/shutdown minimizes projector setup and teardown between meetings
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Built-in audio via the stereo mini connector brings presentations to life
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ECO Mode™ technology helps extend lamp life and lowers power consumption
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Carbon savings meter calculates the positive effects of operating the projector in ECO Mode
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2300 lumen
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1024x768 native resolution
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1600:1 contrast ration
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VGA, RCA and S-Video input
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.3W Speaker
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2 year warranty, 1 year or 500 hours on lamp, whichever comes first
Just $869 until Mar 31st or while supplies last.
Please contact us at Solutions@broadviewnetworks.ca or call 204.984.9897 for more information.
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