IT Productivity & Security Forum – Partner Spotlight

On October 19th, Broadview Networks brought together IT professionals, security experts, and technology vendors for a discussion around technology solutions. These solutions are designed from the ground up to modernize their workplaces and to protect them from external and internal threats.

With a focus on business continuity, the forum provides a productive venue to collaborate and share ideas around these concepts, as well as to showcase the latest and greatest from our trusted partners.

Present at the forum were industry-leading solutions providers such as Commvault, who provides a holistic, award-winning data management platform designed to protect, backup, archive, search, and replicate information mid- and enterprise-level organizations.

Fortinet, a strong Broadview Networks partner, also participated by educating attendees on their Advance Threat Protection solution, which incorporates all aspects of the network infrastructure, from firewalls to managed access points, and includes a suite of specialized software designed to analyze, manage, and secure all the traffic inside an environment.

Dell EMC hosted a discussion on The Modern Data Centre, in which technology designed to consolidate and simplify largescale deployments was discussed. With their $67 billion EMC acquisition in 2016, the largest tech acquisition in history, Dell EMC is a leader in compute, networking, and storage infrastructure solutions, and can support environments of virtually any scale.

Vulnerability assessment experts at the Digital Boundary Group discussed their strategies and solutions around determining weak points in a modern network environment and how to address them, including live environment penetration testing and training to help employees identify (and avoid being victims of) phishing attempts and other social engineering efforts.

To show us why optimizing your applications and meeting your enterprise network security and design needs is key to keeping your IP safe and providing a great user experience, our partner ACSI provided a demonstration of how they can help. If your organization is trying to figure out how to take advantage of the agility that cloud data centre design delivers, we can help. In conjunction with ACSI we help you assess your readiness, identify gaps, and build a plan to achieve your data centre maturity goals.

Finally, we discussed Microsoft advantages of cloud-based Azure and Office 365 solutions in their Improving Productivity session – demonstrating the value of always having the most up-to-date Microsoft applications, as well as the advantages of not requiring the supporting infrastructure to run them.

These are only some of the partners we have built strong relationships with, and with whom we are continually able to provide innovative solutions.  From managing aspects of their business to architecting datacentre solutions, Broadview Networks’ rich partner portfolio enables us to provide best-in-class service in all that we do.

To Learn More… Contact us today

Broadview Vendors

Calling all Microsoft Office 2016 users!

Keep your skills relevant and applicable for today’s workplace by getting certified!

- Say, are you ready to take your Microsoft Office skills to the next level and get certified?
- Or, are you being considered for a new role and want to stand out from the other candidates?
- Do you want to prove that you have the skills to use the intermediate to advanced features Microsoft Office?

    Learn about the Microsoft Office Specialist (MOS) certification, the benefits of getting certified, and how to take the shortest path to achieve your goals with Broadview Networks Learning Centre.

    Broadview can help you to understand how certification will benefit you and your career by:

    • Identifying the exams that are available and determining which ones would be ideal for you.
    • Discovering the shortest path to certification and associated costs.
    • Creating an action plan for pursuing your certification goals.

    Did you know that?

    • 90% of Supervisors say that their MOS certified employees are more proficient users of Microsoft Office programs.
    • 90% of Supervisors say that their MOS certified employees are more productive because of their certification.
    • The majority of MOS certified staff will collaborate with their colleagues to show them how to use a Microsoft Office tool to better assist them in performing a work-related task.

    Broadview’s courses are for you if you want to …

    -          Stand out from the crowd by demonstrating your proficiency with the world’s most widely used office applications.

    -          Increase your productivity and efficiency with skills enabling you to complete tasks with greater ease.

    -          Become a team resource for your colleagues by being the resident Microsoft Office Specialist.

    -          Build credibility and self-confidence and enhance your job satisfaction.

    -          Land that dream job or promotion.

    Broadview’s special Microsoft Office 2016 savings bundle makes it even easier and less expensive for you to prepare for MOS certification!  With 5 days of training for only the cost of 4, our savings bundle price is $1,180.00 plus 5% GST and includes these upcoming classes:

    Word 2016 Part 1:  Monday, February 5, 2018

    Excel 2016 Part 1:  Tuesday, February 6, 2018

    PowerPoint 2016 Part 1:  Wednesday, February 7, 2018

    Word 2016 Part 2:  Thursday, February 8, 2018

    Excel 2016 Part 2:  Friday, February 9, 2018

    Contact us today and get started on the path to certification to increase your productivity and marketability!  Here’s to your Success!

    Microsoft, Training & Skills Development

    Use 2017 Budget Funds for 2018 Training and with Savings!

    Do you have funds in your 2017 budget that need to be used up by December 31st?  Consider applying 2017 funds toward 2018 training.

    You can purchase any one of our client value savings programs or Register for any 2018 class dates and request that we invoice you now – in 2017!

    We know that it can be hard to find time for training at this time of year.  Rather than trying to cram year-end training into your busy schedule, why not consider our offers below.

    We have savings plans for both individuals and companies!

    Savings Plans for Individuals

    For technical training, an individual can maximize their training dollars by purchasing our 15 Day Saver Voucher for $6,995 plus 5% GST.  Classes are hands-on, in-personInstructor-led.

    Need Technical Training on a larger scale, say for a department, division or the entire company?  Setup a Client Value Savings Program to set a standard discount on classes for your entire company for 12 months.

    Here’s how it works:

    Determine which block of training will cover your needs:

    Client Value Program Bronze:  $10,000

    Client Value Program Silver:  $25,000

    Client Value Program Gold:  $40,000

    Client Value Program Platinum:  $50,000

    Client Value Program Diamond:  $100,000

    Purchase training credit and book the training, as you need it.


    • Client Value Programs must be pre-paid
    • Discounts vary depending on amount of pre-paid training credits purchased
    • The above Pricing doesn’t include 5% GST
    • Some terms and conditions apply – ie:  no discounts for some BVN Partner course offerings.
    • Plans are good for up to 12 months or funds exhausted.

    To learn more, call us today and be sure to mention when purchasing, if you need to be Invoiced in 2017!

    Training & Skills Development

    Change Management Training Programs

    I don’t know about you, but I feel like this summer just flew by.  I’m still trying to figure out where July went and now it’s already the end of October.  Work, vacations, BBQ’s, the Canada Summer Games and more work, all made the summertime seem to go quickly.  For many people, this time of year feels like a natural transition period as the days get shorter, the leaves change colors and children are back in school.

    Regardless of the time of year, we all experience transitions, both large and small.  The transition may be starting a new job, receiving a promotion, moving, or going back to school.  Technology changes in the workplace are common and as employees become more digitally savvy, ICT teams within organizations have an opportunity to raise employee collaboration, automate business processes and drive agility by creating a digital workplace.

    There are some common challenges and concerns associated with achieving this and Broadview Networks’ is delighted to share two learning programs to help overcome these challenges.  Managers and supervisors need to play a key role in managing the people side of change.  However, they often lack an awareness of the importance of their role in the change process.

    Best practices in change management research emphasizes the need for managers and supervisors to play an active role during change.  It suggests that a successful transformation requires managers and supervisors to perform key roles to include the role of a communicator, advocate, coach, resistance manager and liaison.  It has been our experience with organizations that implementing change and the skills required to lead that change, have been best provided through these two learning programs:

    -          Change Management for Managers

    -          Change Management for Employees

    The benefit for those attending from the management team is that they will learn the same models, tools, job-aids and processes.  That way they go back to the workplace environment with a common approach to communicating change.

    These programs are more than a ½ day course to leverage the schedules of the participants as they focus on each audience type, as shown below:

    Change Management for Managers (half-day)

    This course is intended for middle management, especially those with direct reports, who are responsible for managing organizational change and maintaining employee performance.

    Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

    Performance-Based Learning Objectives:

    Upon successful completion of this course, you will be able to:

    • plan for change.
    • learn to communicate change.
    • manage the impact of change on your team members.
    • successfully implement changes at work.

    Change Management for Employees (half-day)

    This course is for any professional who is experiencing or anticipating change within the work environment.

    Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

    Performance-Based Learning Objectives

    Upon successful completion of this course, you will be able to:

    • describe change in the workplace, and effective strategies for change management.
    • define the POISS Model of change analysis, and identify the steps of analyzing change.
    • define anticipating and embracing change, and identify best practices for both.

    Program Reinforcement

    Reinforcement of Change Management Programs will provide the management staff with the foundation skills to be successful in leading change in the office.  It is important that the participants have an opportunity to reinforce and review those skills after the course when they are back in their environment.

    Broadview Networks has developed a number of methodologies and job-aids to accomplish this goal of reinforcement and review.  Follow-up sessions are also recommended to be conducted with our facilitator, to ask questions and get coaching based on their early experience.  This could be simply accomplished by onsite visits or conference call.  Using a structured agenda, management staff could reassess their use of the skills in the program but also to share successes and challenges with the team.

    All Broadview Networks’ professional development programs have an integrating model.  For example, our change management curriculum uses a prime model called the POISS Model described below.

    The POISS Model

    • Purpose of the Change
    • Opportunities
    • Impact on Work Life
    • Skill Set
    • Supports

    Understanding the hierarchy of human behavior is essential in achieving organizational success.  Simply stating a vision, or that adapting to a new technology is the new way, or that continuous improvement is the responsibility of everyone, or that a coaching culture makes for business success is simply not enough

    As an organization, you must ‘earn your way’ through the hierarchy of behaviors in order to change employee behaviors.  We use the concept of POISS as a foundation in our change management courses.

    If you’ve identified high profile projects in your organizations involving “change initiatives”, we suggest you prepare yourself by taking a change management half-day course with us!  With these skills, you can navigate your next transition successfully.

    We can also deliver these classes as dedicated on-sites, just wherever and whenever it would be convenient for your group to train with us.

    Should you have any questions or require further information, contact us today!

    Training & Skills Development

    Top Benefits of outsourcing Managed Services

    Many small-medium organizations have limited in-house IT capabilities, as a result, consider managed services providers (MSP) as a way of backing and supporting legacy IT. Larger enterprises may also supplement in-house IT staff by farming out specific MSP to leverage their expertise. This model provides customers of all sizes the advantage of accurately forecasting IT support costs. Because MSPs take a proactive approach, they will often prevent IT problems from occurring, resulting in less downtime, mitigating negative impacts to business operations.

    Broadview Networks is a proud Technology Partner and MSP that delivers a seamless IT service to assist your organization. Examples of positive impacts include, maximizing productivity, reducing risk, leveraging IT as a competitive advantage and minimizing problems. Broadview specializes in providing all size originations with enterprise level tools; improving agility, performance, and world-class customer service.

    Consider some of the advantages to outsourcing your IT functions:

    1. Cost – Outsourcing converts fixed IT costs into variable costs and allows you budget effectively. When you outsource your computer support, you’re taking advantage of the experience of our entire team as opposed to hiring one person. This combined knowledge of an entire team of IT techs, act as a support system for whatever may arise.
    2. Expertise – An in-house IT employee is often constantly learning and training as new technologies emerge. MSPs understand what it takes to make your origination to be successful. Our team of seasoned professionals is able to pass along valuable information and experiences to mitigate your risk. It is a great way to take advantage of the knowledge of many as opposed to your team or one individual. After all, experience is the one thing you cannot have until minutes after needed it.
    3. Stay focus on your core business – Outsourcing to a MSP assists business leaders in staying focused on core business. This allows you to focus on your areas of expertise, whereas IT related problems take your attention and time away from what it is really important to you, running your business.
    4. 24/7 Network Monitoring -Not watching your network is not an option. Trusting a creditable MSP to monitor and protect your network 365-24-7 allows you to rest assured that your company is minimizing risks.
    5. Increase productivity -Organizations who have a smooth IT infrastructure, repot performing well consistently. A competent MSP contributes so much to the business that the overall productivity automatically increases.

    Contact us to know more details or visit to browse through our service offerings.

    Managed Services

    Don’t FALL Behind – Take Classes with Broadview Networks

    Why FALL behind on computer technology when you can take classes with Broadview Networks Training Centre!  Our hands-on, in-person Instructor-led classes will help bring you up to speed quickly on new technologies and software.

    We have classes for business users, IT Professionals and developers.  We offer an extensive list of topics as evident in our schedule below.  Click on a course title to view the class outline, date, price and location.

    So don’t Fall behind this season.  Register now for classes from Broadview Networks Training Centre!

    SQL Query Fundamentals, Oct 5

    SQL Query Advanced, Oct 6

    Office 365 Orientation, Oct 10

    Microsoft® Office Excel® 2016: Part 1 (Desktop/Office 365™), Oct 11

    CyberSAFE (Securing Assets for End Users), Oct 12

    Microsoft® Office Excel® 2016: Part 2, Oct 13, Nov 2

    Implementing Microsoft Azure Infrastructure Solutions, 20533, Oct 16-20

    Commvault Core Fundamentals, Oct 23-25

    Commvault Implementation & Maintenance, Oct 26-27

    Introduction to SharePoint 2016 for Collaboration and Document Management, 55193, Oct 31

    Microsoft® Office Excel® 2016: Part 3, Nov 1

    Crystal Reports 2016 Report Design 1, Nov 6-7

    Crystal Reports 2016 Report Design 2, Nov 8-9

    Microsoft® Office PowerPoint® 2016: Introduction, Nov 20

    Implementing Microsoft Azure Infrastructure Solutions, 20533, Dec 11-15

    Plan your training now!


    Training & Skills Development

    Block of Time Reduces IT Cost

    Some of our clients aren’t aware that Broadview offers a Service Block of Time option.  By purchasing a block of time the customer can take advantage of discounted service rates for all tier 1 and tier 2 support calls.  Service blocks of time are prepaid and then deducted from the block as Broadview works on your system, either onsite or remotely.  There is a 1 hour minimum for all onsite service calls, 6 minute increments for remote support service calls.  The client receives an invoice monthly showing dates, hours used and the balance of time remaining within the block.  When a client is running low Broadview will contact them to see if they are interested in purchasing another service block of time to top up the available block hours or we also offer an auto-renew option. This ensures that the client continues to receive the discounted service rates, saving them money by buying hours in bulk.

    Contact us today and get your Block of Time!

    IT Pro Tip

    Understanding Your Responsibilities for Data Breaches Under Bill S-4

    The Government of Canada’s Digital Privacy Act was passed into law in 2015, bringing with it some major changes to Canada’s PIPEDA privacy act, including significant changes to current data breach reporting requirements.

    Amendments to Bill S-4 expected to take effect later this year will require business to maintain data breach records and will introduce new regulations around reporting breaches. As a business owner or manager, your responsibilities will soon include:

    • Reporting on certain types of data breaches to the Privacy Commissioner
    • Notification to those affected by data breaches
    • Notification of data breaches to third parties that can assist in the mitigation of harm
    • Record keeping of data breaches

    According to the Online Trust Alliance, over 82,000 “cyber incidents” which negatively impacted organizations were documented in 2016, but estimates the actual number in 2016 could have exceeded 250,000, as most incidents currently go unreported. With the changes coming this year, as well as an upward trend in breach attempts (Fortinet’s FortiGuard Labs detected 184 billion total exploit attempts in Q2 2017 alone – a 30% increase from Q1 of the same year), cybersecurity is a critical component of any business with any kind of digital footprint.

    Do you understand your data breach risks?
    Do you know how to prevent and monitor data breaches?
    Are you able to report on breaches?
    Do you know who to engage to resolve data breaches?

    Broadview has developed solutions to help prevent and detect breaches and has partnered with several leading organizations that specialize in Risk Assessments, Data Breach Monitoring & Reporting, and Breach Remediation. For example, Fortinet’s Total Threat Protection and “Indicator of Compromise” solutions are designed to help small businesses avoid as well as detect potential data breaches. Broadview’s Training division also provides cybersecurity training: the best defenses against most threats are educated employees.

    Contact Broadview today


    Explore your potential with a Microsoft Office Specialist 2016 Certification

    Did you know that on average, end users use only 13% of the features in any software tool?  So how do we sort through the remaining 87% to get the exact skills we need in order to increase our productivity and our organization’s technology ROI?

    By earning a Microsoft Office Specialist (MOS) 2016 Certification demonstrates that you have the skills needed to get the most out of a Microsoft Office application in the newest version, 2016.

    MOS certification is available for most products within the Office 2016 Suite, so there is a MOS Excel 2016, MOS Word 2016, MOS Access, MOS PowerPoint and so on.  Having MOS certification proves that you have core to advanced skills in Microsoft Office applications.  Certification is helpful for those new to the workforce or those transitioning to a more business analytical role, since it proves you can perform tasks at a higher level.  This gives you a competitive advantage against competing candidates.

    Knowing your way around Excel is a great skill to master for any job.  Excel is one of the most widely used business software and so gaining the knowledge and ability to navigate it easily is definitely worth your time.

    Excel training at Broadview Networks includes basic to advanced courses.  Whether you’re brand new to Excel or seeking advanced knowledge, we’ve got it covered.  Broadview’s special MOS Excel 2016 Certification Bundle makes it even easier and less expensive for you to prepare for MOS Excel certification!

    With our MOS Excel 2016 Bundle you’ll get a discount on the classes for that title, a study guide, exam prep software plus an MOS exam voucher with one free retake.

    The best way to learn software and prepare for a certification exam is with hands-on experience.  Our in-person, instructor-led classes do just that!  You’ll have hands-on with the software doing exercises and labs throughout the class that our experienced trainers deliver.  Training is live and fully interactive.

    Once you’ve purchased a bundle, you select your class dates from our public schedule.  Attend classes at Broadview Networks, Unit #1 – 1530 Taylor Avenue location.

    Contact Broadview today to find out how to become a Microsoft Office Specialist.

    “After certifying and tracking over 2,600 employees, we determined that certified individuals are earning 12% more than non-certified employees, are placed at a higher rate compared to the industry average, and are converted to full-time employment 50% more often than non-certified individuals.”

    Robert Half International (RHI) Data, Human Resources

    Post Microsoft Office Certification Impact on the Job (Certiport Survey)

    “Holding a MOS certification can earn an entry-level business employee as much as $16,000 more in annual salary than uncertified peers.*

    * Anderson, Cushing, and John F. Gantz. Skills Requirements for Tomorrow’s Best Jobs: Helping Educators Provide Students with Skills and Tools They Need. IDC/Microsoft. October 2013

    Microsoft, Training & Skills Development

    Train your employees with help from the Canada – Manitoba Job Grant!

    Application intake will open on Monday, August 14, 2017 for training delivered between September 2017 and March 2018.

    Having the right skills helps employees excel and succeed in today’s fast-paced labour market.  Manitoba’s workforce is our most valuable asset and experience shows that employer involvement in training improves business performance.  The quality of Broadview Networks’ training is even more accessible with the aid of the Canada-Manitoba Job Grant funding program, whereby employers and government share the cost of training new and existing employees to increase their knowledge and skills to meet the needs of Manitoba’s changing economy.

    The Canada-Manitoba Job Grant is an employer-driven approach to help Manitobans gain the skills they need to fill available jobs and to help employers develop the skills of their existing workers to meet the requirements of their present job, or to move into a better job.  Eligible employers may apply for up to $10,000 for each individual worker to assist with training costs.   Employers that receive funding under the Canada-Manitoba Job Grant must contribute a minimum of one-third of the eligible training costs.  With the maximum government contribution of $10,000, this means that up to $15,000 is available, per person, for eligible training costs.

    Fact Sheet

    Broadview Networks can assist you every step of the way, from identifying your employee learning needs to delivering high quality, hands-on, Instructor-led classroom training.  Find out how the Canada-Manitoba Job Grant can help you.

    Get started now by sending an email to to receive an application form.


    Training & Skills Development